Shipping policy
Shipping Policy
Thank you for your order! Please review our shipping policy below to understand how and when your items will be delivered.
Processing Time
All items are custom-made to order. Production typically takes 2 weeks after order confirmation and design approval. Processing times may vary during peak seasons or high order volume.
Shipping Time & Rates
Shipping times and costs are calculated at checkout based on your location and selected shipping method. Estimated delivery times typically range from:
- Standard Shipping: 3–5 business days
- Expedited Shipping: 1–3 business days
Please note that shipping time does not include processing/production time.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your delivery.
Shipping Address Accuracy
Customers are responsible for providing a correct and complete shipping address. We are not responsible for orders shipped to incorrect addresses provided at checkout. If you notice an error, please contact us immediately before your order ships.
Delays & Carrier Issues
We are not responsible for shipping delays caused by carriers, weather, or unforeseen circumstances once the order has been dispatched. However, we will do our best to assist you in resolving any issues.
Lost or Stolen Packages
We are not responsible for lost or stolen packages once marked as delivered. If your package is missing, please contact the shipping carrier directly. If needed, we can help provide tracking details.
If you have any questions about your order or shipping, feel free to contact us—we’re happy to help!