Refund policy

Return & Exchange Policy 

Due to the personalized nature of our custom embroidery products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been processed and approved.

Because each item is made specifically to your requested design, colors, sizing, and specifications, we are unable to restock or resell these products.

Exceptions – Damaged or Incorrect Items
We will only offer a replacement or refund under the following circumstances:

• The item arrives damaged or defective
• The item does not match the approved specifications (design, text, size, or placement)

If you experience any of the above issues, you must contact us within 5–7 days of receiving your order. Please include:

• Your order number
• Clear photos of the item and issue
• A brief description of the problem

Once reviewed and approved, we will offer a replacement or appropriate resolution at no additional cost.

Customer Responsibility
Please carefully review all order details, including spelling, sizing, colors, and design proofs before final approval. We are not responsible for errors that were approved prior to production.

By placing an order, you agree to this policy.

If you have any questions before placing your order, please contact us—we’re happy to help ensure everything is exactly how you want it.